User Terms and Conditions

This page sets out the rules that govern your use of our platform and the relationship between you and us. It explains account responsibilities, eligibility, acceptable use, how promotions generally work, and the practical rules on deposits and withdrawals. We expect you to read and accept these terms before using the site; by registering or continuing to play you confirm that you agree to them.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Maintain a valid email address and phone number, keep your password confidential, and notify us immediately of any unauthorised access. Only one account is permitted per person unless we have agreed otherwise in writing. We may request identity and address documents at any time for verification, and we may restrict, suspend or close accounts where verification is incomplete or where we suspect fraud, money laundering, bonus abuse or a breach of these terms.

Eligibility requirements

To use the platform you must be at least 18 years old or the minimum legal age in your jurisdiction, whichever is higher. You must possess the legal capacity to form a contract and must not be on any national self-exclusion register or excluded by local law. Access from restricted jurisdictions is not permitted. If you are unsure about your eligibility, contact our support team before registering.

Acceptable platform use

You must use the site lawfully and in good faith. Prohibited behaviour includes employing bots or automated software, manipulating game outcomes, colluding with other players, creating multiple accounts to gain an advantage, using VPNs to conceal location and attempting to launder funds. We reserve the right to withhold funds, close accounts and report suspicious activity to relevant authorities where appropriate.

General bonus and promotion rules

Promotional offers are subject to specific terms which will be published with each promotion. Offers may include wagering requirements, contribution rates by game type, maximum bet limits during playthrough and time limits for fulfilment. Bonus balances and winnings from promotions may be forfeited where we reasonably suspect abuse or circumvention of the promotion terms. Always check the promotion terms before opting in.

Deposits and withdrawals

We accept a range of payment methods as set out in the Payments section of your account. Deposits are credited according to the relevant payment provider, and withdrawals are processed after account verification and any applicable checks. Withdrawals are generally returned to the method used for deposit where possible, and may be subject to limits and delays while we complete identity, source-of-funds or compliance checks. Third-party funding of accounts is not permitted.

Dispute resolution

If you have a complaint contact our support team at [email protected] and provide all relevant details. We aim to acknowledge complaints promptly and investigate fairly. If we cannot reach an agreement, you may be able to escalate the matter to an independent dispute resolution body where one applies to your case. We will provide information about available escalation routes on request.

Updates to terms and conditions

We may update these terms from time to time. We will notify you of material changes via the email address on your account or by posting notice on the site. Continued use after notification constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and contact support to close your account.