Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with registration, verification, deposits, withdrawals, bonus enquiries and responsible gambling settings. We offer multiple convenient communication channels, including live chat, email and phone, and will guide you through account checks, payment queries and verification steps. For VIP, affiliate or partner requests, use the dedicated contacts listed below. Support staff are trained in UK regulatory procedures and privacy safeguards.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email, avg reply 1 hr) |
| General enquiries | [email protected] (billing and compliance, response 24 hrs) |
| Affiliate enquiries | [email protected] (partnerships, manager reply 48 hrs) |
| Phone | +44 20 7946 0821 (calls) |
| Working hours | Mon-Fri, 09:00-20:00 (UK time) Live chat 24/7 |
Email Support
Email is the preferred way to contact our support team for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Please use a clear subject line and include up-to-date contact details so we can find your account and respond without unnecessary delays. Attach any relevant documents that help explain your request.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple requests like account questions, deposits and bonus clarifications are usually resolved faster, while complex cases - for example verification issues or compliance reviews - may take several days depending on required checks. We will keep you informed at each step.
Feedback
Share your feedback, suggestions, or ideas to help us improve the site. We read every message and evaluate suggestions carefully to enhance features, promotions, and usability. Your input helps shape future updates, fix issues faster, and make the experience smoother for all players. Use the feedback form or live chat to send us your thoughts anytime.